Motivating Human Service Staff: Supervisory Strategies for Maximizing Work Effort and Work Enjoyment (2nd Edition)

Dennis H. Reid & Marsha B. Parsons

Every supervisor faces the challenge at some time of needing to motivate direct support staff. This book presents practical strategies for motivating staff on the day-to-day job. Staff motivation is presented as a two-fold process for supervisors: (1) ensuring staff work proficiently and diligently and, (2) ensuring staff enjoy their work.

“Excellent book . . . authors’ ability to present practical information is superb . . . a comprehensive and well organized contribution to the field”    Dr. Judy Johnson, Director, Babcock Center (retired)

 Winner of the Writer’s Digest Certificate of Merit Award

5-Star Rating on Amazon

SPECIAL HIGHLIGHTS

* how to make the work environment enjoyable for staff * multiple strategies for actively supporting and reinforcing quality work performance * ways to improve inadequate work performance that are acceptable to staff * succinct chapter summaries of critical points for motivating staff * what over 1,000 supervisors have reported are the best ways to motivate staff (and what supervisory practices impede staff work effort and enjoyment) *

CHAPTER CONTENTS

Section I: Introduction to Motivating Human Service Staff

      Chapter 1: Motivation: The Essence of Working Hard and Enjoying Work

      Chapter 2: The Roots of Motivational Problems

Section II: Enhancing Diligent and Competent Work Performance

      Chapter 3: Enhancing Work Effort: Specifying and Monitoring Staff Performance

      Chapter 4: Enhancing Work Performance Through Staff Training

      Chapter 5: Enhancing and Maintaining Staff Performance Through On-The-Job Feedback

Section III: Enhancing Work Enjoyment

      Chapter 6: Enhancing Overall Work Enjoyment: Increasing the Good Things in Staffs’ Work Environment

      Chapter 7: Enhancing Overall Work Enjoyment: Decreasing the Bad Things in Staffs’ Work Environment

      Chapter 8: The Supervisor as A Motivator

      Chapter 9: Motivating the Motivators: Self-Motivation for Supervisors

      Chapter 10: The Best and Worst Ways to Motivate: Views of Working Supervisors

      Chapter 11: The Do’s and Don’ts of Staff Motivation: A Summary

ISBN 0-9645562-0-0       Published 2006      11 Chapters      Index Selected Readings